Privacy Policy

Dinepilot is designed to empower you to achieve safer eating out habits through presentation of food information provided by 3rd party restaurant operators. This is core to the service we provide to you and we appreciate that you trust us with your information. We would like you to know that we value the importance of safeguarding your privacy and being transparent about our data practices.

Here we describe the privacy practices for our applications, software, websites, products, and services (the ‘Services’). You will learn about the data we collect, how we use it, the controls we give you over your information, and the steps we take to safeguard it.

Dinepilot Privacy Policy

Usage Information

When you access or use our Services, we receive certain usage data. This includes information about your interaction with the Services, for example, when you view content, install applications or software, or open or interact with an application on your device. We also collect data about the mobile device information, the pages visited, location (depending on the permissions you have granted us)

Additional Information

To help increase the value of the Services for you, help improve your experience and help advance research regarding the Services, you may choose to provide us with additional information, like logs of or information pertaining to your favourite eateries, favourite dishes or ingredients, and discussion board messages. If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.

Food Preferences and Allergens Categories of Personal Data

We do not knowingly collect personal data from users. To the extent that information we collect is not health data or another special category of personal data subject to the European Union’s General Data Protection Regulation (“GDPR”). The app allows allergen preferences to be saved and cleared by user. This data is not collected by Dinepilot and is stored locally on your device.

Location Information

We collect and process non-precise location information such as your timezone when you use the Services. To provide you with certain insights into your favourite brands, dishes and food ingredients, it is necessary to collect and record your current timezone. In some cases, the Services include features that use precise location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your mobile device settings. We may also derive your approximate location from your IP address.

How We Use Information

We use the information we collect for the following purposes:

Provide and Maintain the Services

We use the information we collect and receive to deliver the Services to you, as otherwise described in this Privacy Policy, and to honour our Terms of Service contract with you. For example, we use your information to provide you with data analyses, notifications, trends, insights, associated with your data; to enable community benchmarking features of the Services; and to give you customer support.

Personalize, Improve, and Develop the Services

We use the information we collect to personalize and improve the Services and to develop new ones. For example, we use the information to protect against and troubleshoot errors; conduct data analysis and testing; promote and market the Services; perform surveys and research; and develop new Services and features. When you allow us to collect precise location information, we use that information to provide and improve features of the Services such as providing you community benchmarks in your local area, and verifying your eligibility for Services that require you be within a particular government territory.

Promote Security and Safety

We use the information we collect to advance and promote the security and safety of our users, the Services, and other parties. For example, we may use the information to respond to a legal request or claim, protect against fraud and abuse, enforce our terms and policies, and conduct audits.

We may de-identify or aggregate the information you make available in connection with the Services, in ways that do not personally identify you. Examples of such aggregated information or statistical data include the average total exclusions for a particular food allergens within the Dinepilot community. We may use, sell, license, and share this de-identified or aggregated information with third parties for research, business or other purposes such as to help to improve food safety.

How We Share Information

We do not collect or share your personal information except as described in the limited circumstances below:

When you Direct Us or Agree to Share

You may direct us to disclose your information to others, such as when you direct us to share your information using the sharing functionalities of our Services and when you direct us to share your information with a third party food service business for them to provide your requested service to you. Remember that their use of your information will be governed by their privacy policies and terms.

To Prevent Harm or for Legal Reasons

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. For example, we may need to preserve the information you share with us via customer support and share that information with governmental agencies in accordance with legal requirements. We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of Dinepilot or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

We may share non-personal information that is de-identified or aggregated so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about food allergens and food intolerance to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.

If we are involved in a business transaction such as a merger, acquisition, or sale of assets, your non-personal information may be transferred or disclosed in connection with such a transaction. In such a transaction, we will continue to take measures to protect the confidentiality of personal and non-personal information.

How We Retain Data

We retain information as long as it is needed to provide the Services to you and others, subject to any legal obligations to further retain such information. We do not keep other information, like your food preferences, food intolerance and food allergy data. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the sections How We Share Information and How We Use Information.

Your Rights to Your Personal Data

Editing and Deleting Data

If you are unable to do this, please contact us at We will generally respond to your request within 10-14 business days. If you choose to delete the app, please note that while most of your information will be deleted within 30 days, it may take up to 90 days to delete all of your information, like the data stored in our backup systems. This is due to the complexity and size of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm, including as described in the How We Share Information section.

Limiting or Restricting Data Use

In addition to the various controls that we offer, in certain circumstances, you can seek to restrict our processing of your data. Please note that you can always delete the app at any time.

If you need further assistance regarding your rights, please contact us at, and we will consider your request in accordance with applicable laws. Should you wish to raise a concern or file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

Our Policy Regarding Children

We believe in the importance of taking additional measures to protect children’s privacy. Our Services are not directed to children under 16 and we do not knowingly collect personal data from children under 16. If we learn that we have collected the personal information of a child under 16, we will take steps to delete such information as soon as possible. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at

Advertising and Analytics Services Provided by Others

We work with partners who provide us with advertising and analytics services. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and analysing the performance of those advertising campaigns. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications." },

How We Protect Your Information

We are very concerned with safeguarding your information and we work hard to keep your data safe. We use a combination of physical, technological, and administrative measures to protect the information that we collect from or about you from unauthorized access, use or disclosure. These measures include the use of Secure Sockets Layer (“SSL”) technology to allow for the encryption of many of our Services. Please be aware, however, that no method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Data Transfers and International Operations

The Services are operated from the United Kingdom. If you are located outside of the United Kingdom and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the cloud, as it is necessary to provide the Services and perform the Terms of Service. United Kingdom privacy laws may not be as protective as those in your jurisdiction.

Changes to this Privacy Policy

We may modify and revise this Privacy Policy from time to time. Please review it occasionally. If we make any material changes to this Privacy Policy, we’ll provide a prominent notice, post the updated Privacy Policy on the Services, and we’ll indicate when such changes will become effective.

Who We Are and How to Contact Us

If you have suggestions, concerns or questions about this policy, or about our use of your information, please contact us at

Dinepilot is developed by and the Services are provided to you by Dinepilot Ltd. Dinepilot Ltd. is headquartered in Wellingborough Northamptonshire. If you are a resident of the European Union (‘EU’), Dinepilot Ltd. is the controller of your personal data for the purposes of EU data protection law. This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. If you are seeking to exercise any of your statutory rights, please contact us at

You may also contact us at:

Dinepilot Limited.

Data Protection Dept. Unit 3 Stanton Close, Wellingborough, United Kingdom